Refund policy

Refund & Return Policy

Wrinkle & Crease Paper Products wants you to love what you ordered. If something isn’t right, here’s how returns and refunds work.

14-day return window
You may return unused, undamaged items in their original packaging within 14 days of delivery for a refund to your original payment method.

What we accept

• Unused, undamaged products in original packaging
• Items that arrived damaged or incorrect (see below)

What we don’t accept

• Used, written-in, damaged (by the customer), or missing packaging
• Personalized or custom orders (final sale), except if we made an error or the item arrived damaged
• Items returned after 14 days from delivery

How to start a return
Email orders@wrinkleandcrease.com with your order number, what you’re returning, and why. We’ll confirm eligibility and send return instructions. Do not ship a return until we’ve replied.

Return shipping
For change-of-mind or size/preference returns, you pay return shipping. Once we receive and inspect the item, we’ll issue your refund.

Damaged or wrong item
If your order arrives damaged or we sent the wrong item, contact us within 14 days of delivery at orders@wrinkleandcrease.com and include clear photos. We’ll arrange a replacement or refund at no cost to you (including return shipping when we ask you to send the item back).

Refund timing
Refunds go back to your original payment method after we receive and inspect the return. Please allow a few business days for processing, plus your bank or card issuer’s usual timing.

Contact
Questions? Email orders@wrinkleandcrease.com or info@wrinkleandcrease.com (Monday–Friday, 9–5 PM MST).